REFUND AND RETURNS POLICY

Thank you for choosing BrightCup Online LLC. We are committed to providing quality products and services. If you are not satisfied with your purchase, our Refund and Return Policy will help you resolve the issue.

1. Return Policy
   All items may be returned within 7 days of receipt. Return requests must be made within this timeframe.
   Returned items must be unused, complete, and in their original packaging, with all original tags and documentation attached.
2. Return Request
   To request a return, please contact our Customer Service team via email at support@brightcuponlinellc.shop and provide your order number and the reason for your return.
   We will respond to your request as soon as possible with a return authorization and detailed return instructions.
3. Return Shipping
   You are responsible for the return shipping costs unless the item is defective or shipped incorrectly.
   We recommend using a tracked shipping service to ensure we receive your return.
4. Refund Processing
   Once we receive the returned item and verify its condition, we will process the refund. Refunds will be issued to the original payment method and processing time is 5-10 business days. Please note that bank processing times may affect the speed of your refund.
5. Non-Returnable Items The following items cannot be returned: Damaged cups
6. Contact Us If you have any questions or require further information, please contact us at: Email: support@brightcuponlinellc.shop Phone: (820) 587-9259 Thank you for your support of BrightCup Online LLC. We look forward to providing you with quality products and services!